Claims, handled.
Outcomes, accounted for.
A damaged item. A missing part. A supplier promise.
Keep the evidence and the next step together—until the money or goods actually arrive.
One damaged armchair.
Nothing left unresolved.
Build the complete picture.
Match the order, damage photos and product label before the claim goes to the supplier.
KEEP THE CONVERSATION.
Connect and verify your business channels.
Manual case entry works independently.
Less chasing.
More clarity.
For the work between a customer reporting a problem and a supplier delivering the agreed outcome.
A promise isn’t
a payment.
“The supplier approved it” is one step. Money in the bank or a replacement at the warehouse is another. Yingda keeps both visible.
- Record the agreed outcome before adding receipts.
- Keep credit notes separate from recovered cash.
- Close a shortfall only with a recorded reason.
Dining chair · SO-1042
Partial settlement · bank receipt attached
Replacement parts and credit notes remain separate.Your supplier.
Your evidence. Your records.
Bring an open case into the workspace.
Follow it through, one verified step at a time.
Open the case
Record the order, product, supplier and deadline. Start manually or from a connected customer conversation.
Prepare & follow up
Upload the required files. Print the supplier packet, send it through your usual channel and record the decision.
Reconcile & close
Attach settlement proof. Record each payment, credit note or replacement receipt, then close with a clear outcome.
Keep the case moving.
Until it’s truly finished.
Already using Yingda? Your existing account opens the claims workspace, alongside your inbox and store knowledge.
No online checkout.
Clear scope.
Clear expectations.
Who is Yingda built for?
Furniture retailers, distributors and importers that need to follow damaged-item, missing-part and warranty cases through to a supplier outcome. Your team records the supplier’s actual policy and decision.
Does “approved” mean we have recovered the money?
No. Requested amounts, approved cash and received cash are separate. Credit notes and replacement units have their own records. Each receipt needs supporting evidence, and partial receipts leave an outstanding balance.
Can I start without connecting WhatsApp or Facebook?
Yes. Create a claim manually, upload photos and documents, and record supplier updates. When a business channel is connected and verified, your team can also start a claim from an incoming conversation.
Does Yingda send the claim to my supplier automatically?
No. Review and print the supplier packet, download any original PDFs, and send them through your usual supplier channel. Then record the submission reference and follow-up date in the case.
Does this replace my accounting or order system?
No. Yingda tracks cases and supporting receipts. It does not move money, issue accounting credit notes, synchronize ERP records or decide warranty eligibility. Your team verifies those actions.
How do I get access?
Your administrator creates your merchant account and arranges access. Existing Yingda accounts can use the claims workspace. Online checkout is not available.