Every conversation.
A little more
human.

Helpful replies. Happier shoppers. Bring your knowledge, conversations and people together in one calm workspace.

Try the interactive demo
The demo uses sample data. No account needed.
An ivory bottle and forest-green tote, styled for our sample store
NORTH & FIELDIllustrative store
SM
A shopper has a question

Hi! Do you ship to the UK? I need a bottle for my trip next month.

A helpful answer

We do! UK delivery usually takes 5–8 business days after dispatch. Orders leave our warehouse in 1–2 business days. Shipping is $5.

Shipping policy · United Kingdom
TRY A QUESTION
Sample conversation · no messages sent

Good service belongs
where your customers are.

WhatsApp Messenger
Your business account.
Connected during onboarding.
01 A CONVERSATION WORTH HAVING

One inbox.
Every possibility.

See the answer, its source, and the next step.
All in the same conversation.

Choose a question. See how it works.
YingdaNorth & FieldSample store
SM
Sophie MartinWhatsApp conversation
TODAY, 10:42 AM
Hi! Do you ship to the UK? I need a bottle for my trip next month.
Yingda assistant Suggested reply
We do! UK delivery usually takes 5–8 business days after dispatch. Orders leave our warehouse in 1–2 business days. Shipping is $5. Example response
Shipping policy · United Kingdom
Your store knowledge. A helpful answer.

Delivery estimates come from the store’s policy. Customs and holidays may affect arrival. This is an interactive illustration, not a live message.

Answers from your knowledge Sources you can check A person when it matters
02 THE CARE IS STILL YOURS

Thoughtful service.
By design.

You put care into every order.
Bring that same care to every conversation.

Hands carefully wrapping a store order in yellow tissue paperMade for the people behind the store.
01 / YOUR KNOWLEDGE

Your information.
Clearly answered.

Products, prices and delivery policies. Give the assistant the details you want your customers to know.

02 / YOUR STANDARDS

A source behind
the answer.

See where a reply came from. Test it, review it and keep your store’s information up to date.

03 / YOUR TEAM

Some things need
a human touch.

Special requests, discounts and unanswered questions go to your team. Take over whenever you need to.

03 MAKE YOURSELF AT HOME

A familiar start.
A better workflow.

A thoughtful setup makes a better first impression.
Here’s how you get there.

01 GIVE IT THE KNOW-HOW
Product details
Shipping & returns
Your store’s FAQs

A little knowledge goes a long way.

Add product details and policies with simple templates or text documents.

02 GET COMFORTABLE
“Do you ship to the UK?”
Check the answer.
Know the source.

Try the questions your shoppers ask.

Review replies with your team before putting your assistant in front of customers.

03 OPEN THE CONVERSATION

Bring your channels together.

Authorize and verify your business accounts, then choose reviewed or automatic replies.

04 A GOOD FIT COMES FIRST

Big care.
For your growing store.

Start with guided onboarding. We’ll agree your reply allowance and service period before activating your subscription.

View setup steps
YOUR YINGDA WORKSPACE

Everything in
one conversation.

  • Your store’s own knowledge library
  • Reply testing with visible sources
  • Customer inbox & human handoff
  • Monthly usage and subscription controls

Accounts are provided during onboarding. Business channel authorization is required. Online checkout is not available yet.

BEFORE YOU SAY HELLO

A few more
good answers.

Here are a few things
you might be wondering.

Does Yingda use my own business account?

Yes. Connected conversations use your business’s authorized WhatsApp or Facebook account. Your customers stay in the messaging app they already use.

What do I need to provide?

Start with product details, prices, shipping estimates, return policies and common questions. Guided templates help you organize the information.

Can my team take over?

Yes. Move a conversation to human support and reply from the inbox. Questions that need special approval are kept for your team.

Can I try it before connecting a channel?

Absolutely. Explore the sample above without an account. With an invited merchant account, you can test replies against your own store information before connecting a live channel.

YOUR STORE. YOUR WORKSPACE.

Ready to pick up
the conversation?

Log in to Yingda

Merchant and administrator accounts sign in here.

New here? See plans & access